Retail industry faces many challenges in workforce skill development. In this article, I explain, through tips and examples, how they can be mitigated using mobile learning. I also highlight how microlearning can help increase training effectiveness.
Skill development in retail industry is challenging. The key challenge is the rapidly changing product offerings and a pressing need to offer “just-in-time” training to the employees. There is the challenge of high employee turn-over and the need for new employees to be trained very quickly to meet the targets.
Employees often work under pressure of stiff targets and deadlines. They need learning solutions that are easily accessible and available precisely at the moment of their need.
While certain training needs can be met through classroom or Instructor-Led trainings, mLearning (or mobile learning) is the most efficient and effective way to mitigate these challenges.