The call center agent role is typically a high turnover position and is subject to much higher attrition rates than comparable roles in other industries. By this, I simply mean that keeping your agents on staff for the long term is hard going, and one of the things you can do to mitigate this is to provide effective and readily accessible training.
Whatever your call center training use cases are, you probably already use an LMS to assist in both new hire training and ongoing training for your existing staff. If you still don’t use an LMS, you are probably considering investing in one as the next step in your training roadmap, but which LMS is the best for call centers? Read more